The Workroom Terms & Conditions
These Terms of Use were last updated on 20 May 2019
These Terms (together with any other documents referred to in it) constitute a legally binding agreement ("Terms") between you and The Workroom (as defined below) governing your access to and use of the Workroom mobile application through which The Workroom makes its services available ("Application"), our website ("Site") and all associated services (collectively, "Workroom Services"). The Site, Application and Workroom Services together are hereinafter collectively referred to as the “Workroom Platform”.
We are registered in England and Wales under company number 11864564 and have our registered office at 16 Kirby Street, London, EC1N 8TS. Our VAT number is 8429217504.
Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies and obligations, and these Terms will apply to all of our services made available to you through the Workroom Platform. By accessing or using the Workroom Platform, you agree to comply with and be bound by these Terms. If you do not accept these Terms, you should not use the Workroom Platform and you will not be allowed to become a member.
If you have any questions about our Terms, please contact support@theworkroom.io.
Our collection and use of personal information in connection with your access to and use of the Work Room Platform is described in our Privacy Policy, which complies with all relevant data protection laws, including but not limited to the General Data Protection Regulation (EU) 2016/679 ("GDPR").
Any and all payment processing services through or in connection with your use of the Workroom Platform ("Payment Services") are provided to you by one or more Workroom Payments entities (individually and collectively, as appropriate, "Workroom Payments") as set out in the Payments Terms of Service ("Payments Terms").
Venues alone are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Listings and Venue Services (as defined below). Venues are alone responsible for identifying and obtaining any required licenses, permits, or registrations for any Venue Services they offer.
1. Scope of The Workroom Services
1.1 The Workroom Platform is an online marketplace that enables: 1.1.1 registered third parties who offer services (“Venues”) and the services they offer (“Venue Services”) to publish such Venue Services on the Workroom Platform (“Listings”) and to communicate and transact directly with Members that are seeking to book such Venue Services. Venue Services include the offering of drop-in workspace ("Workspace"), meeting room hire (“Meeting Rooms”), and access to unique events and special offers(“Events”). 1.1.2 registered users (“Members”) to search, review and book Venues or Venue Services via the Work Room Platform.
1.2 As the provider of the Workroom Platform, Workroom does not own, control, manage, offer, deliver, any Listings or Venue Services. When Members make or accept a booking, they are entering into a contract directly with each other on the basis of these Terms and any specific terms and conditions of the Venue which may be specified in the Listing. Workroom is not acting as an agent in any capacity for any Member.
1.3 While we may help facilitate the resolution of disputes, Workroom has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Venue Services, (ii) the truth or accuracy of any Listing descriptions, or (iii) the performance or conduct of any Member or third party. Workroom does not endorse any Member, Listing or Venue Services. Verified Images are intended to indicate a photographic representation of a Listing at the time the photograph was taken, and are therefore not an endorsement by Workroom of any Venue or Listing.
1.4 If you choose to use the Workroom Platform as a Venue, your relationship with Workroom is established as third-party contractor, and not an employee, agent, joint venturer or partner of Workroom for any reason.
1.5 To promote the Workroom Platform and to increase the exposure of Listings to potential Members, Listings and other Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements.
1.6 We provide the Workroom Platform and the services available through it, on an “as is” and “as available” basis with all faults. To the maximum extent permitted by law, we disclaim any and all implied conditions and warranties that the Workroom Platform and the services available through it are of satisfactory quality, accurate, fit for a particular purpose, or non-infringing. We do not guarantee that you will be able to access or use the Workroom Platform and the services available through it at times or locations of your choosing.
1.7 The Workroom Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. Workroom is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services, and make no commitment to screen, edit, monitor, or censor any content transmitted or received via Third Party Sites including any Third-Party Services. Links to such Third-Party Services are not an endorsement by Workroom of such Third-Party Services.
1.8 Workroom is not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Workroom Platform and/or Venue Services.
1.9 Workroom may, temporarily and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Workroom Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Workroom Platform. Workroom may improve, enhance and modify the Workroom Platform and introduce new Workroom Services from time to time. Workroom will provide notice to Members of any changes to the Workroom Platform, unless such changes are of minor nature without having a material effect on the parties’ contractual obligations.
1.10 If you access or download the Application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement.
2. Modification of these Terms
2.1 Workroom reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Workroom Platform and update the “Last Updated” date at the top of these Terms. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Workroom Platform will constitute acceptance of the revised Terms.
3. Member Account Registration
3.1 You must register an account ("Member Account") to access and use certain features of the Workroom Platform, such as booking a Venue or Venue Services, by registering via our mobile application (“App”). We are under no obligation to accept any individual as a Member, and may accept or reject any registration in our sole and complete discretion. 3.2 In order to access and use the Workroom Platform or register a Workroom Account you must be an individual at least 16 years old or a duly organised, validly existing business, organisation or other legal entity in good standing under the laws of the country you are registered and able to enter into legally binding contracts.
3.3 You can register a Workroom Account using an email address and creating a password.
3.4 You must provide accurate, current and complete information during the registration process and keep your Workroom Account and public Workroom Account up-to-date at all times.
3.5 You must not select or use as your Workroom Account ID a name of another person with the intent to impersonate that person. If you misuse your Workroom account in breach of these Terms, we reserve the right to refuse registration of or cancel your Workroom Account at our discretion.
3.6 You may not register more than one (1) Workroom Account unless Workroom authorises you to do so. You may not assign or otherwise transfer your Workroom Account to another party.
3.7 You are responsible for maintaining the security of your Workroom Account, your username and your password, and for all uses of your Workroom Account. You authorise us to act on instructions received under your Workroom Account and we will not be liable for any loss that you might suffer through following such instructions whether by you or another person.
3.8 You must notify us at support@theworkroom.io of any known or suspected unauthorised use(s) of your Workroom Account, or any known or suspected breach of security on the Workroom Platform.
3.9 We do not assume any responsibility for the verification of any Member’s identity but we reserve the right to carry out any verification procedures which are required by law or for fraud prevention purposes.
4. Venues Account Registration
4.1 You must register an account ("Venue Account") to access and use certain features of the Workroom Platform, such as publishing a Listing. If you are registering a Workroom Account for a business, organisation or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
4.2 You can register a Workroom Account directly with the Workroom Platform representatives. Please contact support@theworkroom.io
4.3 You must provide accurate, current and complete information during the registration process and keep your Workroom Account Venue information up-to-date at all times.
5. Site Content
5.1 All materials displayed or performed on the Workroom Platform (including, but not limited to text, graphics, photographs, images, illustrations, audio clips and video clips) are protected by copyright, trademarks, database right and other intellectual property rights, which are owned or controlled by us or our third-party content providers. You may not sell, reproduce, modify, copy or distribute or use for any commercial purpose any such materials without our written consent.
5.2 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Workroom Platform Content.
5.3 Subject to your compliance with these Terms, Workroom grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view any Content made available on or through the Workroom Platform and accessible to you, solely for your personal and non-commercial use.
5.6 Workroom may offer Venues the option of having professional photographers take photographs of their space and Venue Services, on the Workroom’s account, which are made available by the photographer to Venue to include in their Listings (“Images”). Workroom has the copyright to these images. Workroom in turn grants you the right to use these images for the promotion of your Venue, free of charge.
6. Membership Fees
6.1 Workroom charge Day Pass fees to Members ("Members") in consideration for the use of the Workroom Platform.
6.2 Any applicable Day Pass Fees (including any applicable Taxes) will be displayed to a booking a Venue. Workroom reserves the right to change the Day Pass Fees at any time, and will provide Members adequate notice of any fee changes before they become effective. Such fee changes will not affect any bookings made prior to the effective date of the fee change.
7. Terms specific for Venues
7.1 These Terms come into force when signed by Workroom and the Venue Hosts and have an initial Minimum Trial Period. After the Minimum Trial Period, these Terms will automatically renew in successive 12-month periods unless terminated by Workroom or the Venue Hosts on 1 months’ notice prior to the end of the Minimum Trial Period or any subsequent period, or otherwise.
7.2 If you become a Venue Host you agree to a Minimum 6-months Trial Period commencing on the date when you accept these terms. After the Minimum Trial Period you can terminate your account with us at any time.
7.3 When creating a Listing through the Workroom Platform you must (i) provide complete and accurate information about your Venue concerning the:
7.3.1 calendar availability of the Venue;
7.3.2 specific location of the Venue;
7.3.3 disclose any deficiencies, restrictions (such as house rules)
7.3.4 Venue Host’s contact details; and
7.3.5 any additional factors which may affect a User’s use or enjoyment of the Venue such as building works, unusual opening hours, or any other material restrictions.
7.3.6 provide any other pertinent information requested by Workroom.
7.4 You are responsible for keeping your Listing information (including calendar availability) up-to-date at all times.
7.5 Any terms and conditions included in your Listing, in particular in relation to cancellations, must not conflict with these Terms.
7.6 Photography and Images (collectively, "Images") used in your Listings must accurately reflect the quality and condition of your Venue Services. Workroom reserves the right to require that Listings have a minimum number of Images of a certain format, size and resolution.
7.7 The placement and ranking of Listings in search results on the Workroom Platform may vary and depend on a variety of factors, such as Member search parameters and preferences, amenities and calendar availability, number and quality of Images, type of Venue Service, and Opening Hours.
7.8 When booking is made by a Member, you are entering into a legally binding agreement with the Member and are required to provide your Venue Service(s) to the Member as described in your Listing when the booking request is made. You also agree to provide 2 hot drinks per day, for a Member with a Day Pass, which Workroom will cover the costs of.
7.9 We recommend that Venue Hosts have in place or obtain appropriate insurance in respect of their Venue and the Venue Host Services.
8. Terms specific for Members
8.1 Users can book a Listing on the Workroom Platform by completing the booking process. You will be presented with a statement of all applicable fees including any Day Pass Fees, and any other applicable charges (“Total Fees”) before you are asked to confirm the booking and make a payment.
8.2 You will receive a booking confirmation email from us. A legally binding agreement is formed directly between you and the Venue Host upon your receipt of the booking confirmation which is based on these Terms and the Venue Host’s terms and conditions which are specified in the Listing.
8.3 We will collect the Total Fees at the time of your booking in accordance with these Terms.
8.4 You agree to use the Venue in accordance with the standards set out in these Terms and the terms and conditions specified in the Venue Host’s Listing.
8.5 Our House Rules (the “House Rules”) generally apply to all of Services. Please be sure to read them. We may make changes to the House Rules from time to time by posting the changes on our Site, so please check the House Rules periodically.
8.6 Each of our participating venues may have its own set of rules or codes of conduct that apply when you visit their location (“Venue Rules”). Any Venue Rules will be posted at the applicable restaurant or made available to you when you visit that restaurant.
8.7 You should carefully review the description of any Venue, Event or other Venue Service you intend to book for you (and any additional guests you are inviting) to ensure the Venue, Event or other Venue Service is suitable for your requirements and needs.
8.8 Before and during a Workspace Booking, Event or other Venue Service you must at all times adhere to the Venues’ instructions.
8.9 You understand that a confirmed booking of a Drop-in Workspace (“Workspace Booking”) is a limited license granted to you by the Venue to enter the Venue and use the work space for the duration of the Day-pass. Opening hours of the Venue open to be used as a Workspace to the Workroom Members are stated in the Workroom App, in the Listing, Booking Confirmation, Day-Pass and Email Confirmation. ‘End-of-the-working-day’ notification will be sent to the active Members to inform about the Venue transition from the Workspace to the Restaurant, at around 30 minutes prior to the closing time.
8.10 Additional Guests 8.10.1 You may not bring any additional individuals to an Event or other Venue Service unless such an individual was added by you as an additional guest after the booking process on the Workroom Platform and before the estimated arrival. Guest(s) will receive the details of the booking, such as location and direction. 8.10.2 The Workroom may enable a Member to invite up to two additional guests per booking without any additional charges. The Day-pass benefits, such as two complimentary units of coffee/tea apply to the booking and can be split between the guests. However, any additional coffee/tea or other Venue Services are not covered and have to be paid directly to the Venue.
8.10.3 If you require to invite more than two additional Guests to your booking, you must contact support@theworkroom.io to make a Group Booking.
8.10.4 If you book a Venue Service on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by the Venue, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Venue.
8.11 The Workroom Day-pass Credits The Workroom Day-pass Credits may be redeemed for eligible bookings via the Workroom Platform as specified in the terms and conditions provided with the Multi-pass Credit. You may only redeem Workroom Day-pass Credits after the Workroom Day-pass Credits are reflected in your Workroom Account. The Workroom Day-pass credits can be topped up purchasing a Multi-pass via the Store in the Workroom App.
9.0 Payments
9.1 Day Pass Fees are charged to Members in consideration for their use of the Workroom Platform and the Workroom Services.
9.2 Any applicable Day Pass Fees (including VAT) will be displayed to a Member prior to booking a Venue.
9.3 Day Pass Fees are charged to a Member’s Payment Method which they have elected to use via their Workroom Account.
9.4 Where we collect any Day Pass Fee, we may use a third-party payment service to fulfil this payment service. Your access to or use of the such services may be subject to, or require you to accept, additional terms and conditions of a third-party payment service provider. Third party service providers may charge you additional fees when processing payments and we are not responsible for any such fees and disclaim all liability in this regard. Additional terms and conditions are imposed by the applicable third-party payment service provider and are subject to different terms and conditions and privacy practices which you should familiarise yourself with.
9.5 Your Payment Method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider and are subject to different terms and conditions and privacy practices which you should review independently.
10. Booking Modifications, Cancellations and Refunds, Resolution Centre
10.1 Venues and Members are responsible for any modifications to a booking that they make via the Workroom Platform or direct Workroom customer service to make ("Booking Modifications"), and agree to pay any additional Listing Fees, Venue Fees or Member Fees and/or Taxes associated with such Booking Modifications.
10.2 Members can cancel a confirmed booking up until 5 hours before the booked Day Pass starts as per opening hours for confirmed venue and day, and Workroom Payments will refund the amount of the Total Fees due to the Member or restore the Day-pass credits, in case if the booking was made using the Promo Code.
10.3 Venue can cancel confirmed booking up until 12 hours before the time of the confirmed booking or Venue Service. In order to cancel the booking or the venue Service, Venue must contact support@theworkroom.io.
10.4 If a Venue cancels a confirmed booking, the Member will receive a full refund of the Total Fees for such booking and be recommended to book a nearby or alternative Venue. In some instances, Workroom may allow the Member to apply the refund to a new booking, in which case Workroom Payments will credit the amount against the Member’s subsequent booking at the Member’s direction. In addition, Workroom may (i) keep the calendar for the Listing unavailable or blocked for the dates of the cancelled booking.
10.5 For Events and other Venue Services, for whatever safety, organisational or availability reason that may prevents a Venue from carrying out a Venue Service, Venue may cancel the Venue Service. Venue may also cancel the Venue Service if other conditions exist that would prevent the Venue from offering the Venue Service safely.
10.6 In certain circumstances, Workroom may cancel a confirmed booking on behalf of a Venue or Member and initiate corresponding refunds. Where Workroom cancels a booking, Workroom will, notify Members and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.
10.6 Except as otherwise set out in these Terms, Members may contact support@theworkroom.io with regards to refunds, additional Venue Services, or other enquires related to bookings.
11. Promotional Codes
11.1 Workroom may, in Workroom’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third-Party Provider’s services, subject to any additional terms that Workroom establishes on a per promotional code basis (“Promo Codes”).
11.2 You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by Workroom; (iii) may be disabled by Workroom at any time for any reason without liability to Workroom; (iv) may only be used pursuant to the specific terms that Workroom establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use.
11.3 Workroom reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Workroom determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
12. Term and Termination, Suspension and other Measures
12.1 This Agreement shall be effective until such time when you or Workroom terminate the Agreement in accordance with this provision.
12.2 You may terminate this Agreement at any time by sending an email to support@theworkroom.io
12.3 If you cancel your Workroom Account as a Venue: 12.3.1 you can cancel your Workroom Account after the expiry of the Minimum Trial Period of 6 months.
12.3.2 any confirmed booking(s) will be automatically cancelled and Members will receive a full refund.
12.4 If you cancel your Workroom Account as a Member, any confirmed booking(s) will be automatically cancelled without refund, but we will refund any unused multi-passes purchased prior to cancellation.
12.5 Without limiting our rights specified below, Workroom may terminate this Agreement for convenience at any time by giving you thirty (30) days' notice via email to your registered email address.
12.6 Workroom may immediately, without notice, terminate this Agreement and/or stop providing access to the Workroom Platform if (i) you have materially breached your obligations under these Terms, the Payments Terms, our Policies or Standards, (ii) you have violated applicable laws, regulations or third party rights, or (iii) such action is necessary to protect the personal safety or property of Workroom, its Members, or third parties (for example in the case of fraudulent behaviour of a Member).
12.7 If your access to or use of the Workroom Platform has been limited or your Workroom Account has been suspended or this Agreement has been terminated by us, you may not register a new Workroom Account or access and use the Workroom Platform through a Workroom Account of another Member.
12.8 Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination or expiry of these Terms shall remain in full force and effect and any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Terms which existed at or before the date of termination shall not be affected.
13. Lawful Use
13.1 You may use Workroom Platform only for lawful purposes. You must not use Workroom Platform:
13.1.1 in any way that breaches any applicable local, national or international law or regulation;
13.1.2 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
13.1.3 for the purpose of harming or attempting to harm minors in any way; or
13.2 The Venue Host is responsible for ensuring at all times that:
13.2.1 they have the right to allow the venue to be used by the Member in the manner described in the Listing;
13.2.2 the Venue is safe, including with respect to fire safety; and
13.2.3 the Venue complies with applicable laws and other regulations (including having all of the required permits, licences and registrations).
13.3 We ask you to respect the property of others. You may use a Venue which you book via the Workroom Platform only for lawful purposes and in compliance with these venue standards. You must not use a Venue:
13.3.1 in any way that causes a disturbance or nuisance to others;
13.3.2 in any way that breaches any applicable local, national or international law or regulation;
13.3.3 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or
13.3.4 to steal or vandalise property that is not your own.
14. Availability & Support
14.1 If you experience any difficulty using the Workroom Platform you can contact us by email to support@theworkroom.io and we shall endeavour to respond to your enquiry.
14.2 While we try to make sure that the Workroom Platform is accurate, up-to-date and free from bugs, we cannot promise that it will be.
14.3 While we try to make sure that the Workroom Platform is available for your use, we do not promise that the Workroom Platform is available at all times nor do we promise the uninterrupted use by you of the Workroom Platform.
15. Privacy
15.1 We process information about you in accordance with our Privacy Policy. Please read our Privacy Policy carefully as it contains important information about your personal information.
16. Links
16.1 You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.
16.2 Where our Site contains links to Third-Party Sites, these links are provided for your information only. We have no control over the contents of Third-Party Sites, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of a Third-Party Sites or Third-Party Services may be governed by the terms and conditions of that third party.
17. Liability
17.1 To the maximum extent permitted by law, we will not have any liability to you (whether in contract, tort (including negligence) or otherwise) in connection with:
17.1.1 these Terms;
17.1.2 the content published on the Workroom Platform;
17.1.3 your use or inability to use the Workroom Platform;
17.1.4 your use or inability to use the Workroom Services (including the Payment Services);
17.1.5 your interaction with any Member, or use of or inability to use a Venue, or any Venue Host Service, Amenities or Extras or any defect in the Venue;
17.1.6 a Listing which you publish on the Workroom Platform; or
17.1.7 a booking which you make via the Workroom Platform.
17.2 Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our own negligence or fraud or fraudulent misrepresentation.
18. Feedback & Dispute Resolution
18.1 If you wish to provide feedback or to make a complaint in relation to our services, please email support@theworkroom.io 18.2 If a complaint which you make remains unresolved, we can consider various methods of dispute resolution. The EU provides an online dispute resolution platform which exists to assist the resolution of disputes between online service providers and consumers. The platform, and more information about it, can be accessed here: https://ec.europa.eu/consumers/odr.
19. General
19.1 These Terms constitute the entire agreement between us for the use of the Workroom Platform and the services available through it.
19.2 No person other than us, Venues and Members shall have any rights to enforce any of its terms.
19.3 Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between us or any Member, constitute us or any Member the agent of any Member, or authorise us or any Member to make or enter into any commitments for or on behalf of any other Member.
19.4 If any part of these Terms is unlawful or unenforceable for any reason, this shall not affect the remainder of these Terms and that part shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
19.5 In the event that we are acquired by, or merge with, a third party, we may transfer any or all of our rights and obligations under these Terms to that third party or the newly merged entity. We may also transfer any or all of our rights and obligations under these Terms in the event of a corporate group re-organisation to any member within our group of companies.
19.6 You many not transfer your rights and obligations under these Terms to another person without our prior written consent.
20. Governing Law & Jurisdiction
20.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales. In the event of any dispute arising in relation of these Terms or in relation to the Workroom Platform or the provision of any services by us the English courts will have exclusive jurisdiction over such dispute.
21. Interpretation
21.1 In these Terms: 21.1.1 clause headings are inserted for ease of reference only and do not affect construction 21.1.2 words importing one gender shall be treated as importing any gender, words importing individuals shall be treated as importing bodies corporate, corporations, unincorporated associations and partnerships and vice-versa, words importing the singular shall be treated as importing the plural and vice-versa, and words importing whole shall be treated as including a reference to any part thereof; 21.1.3 any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and 21.1.4 a reference to writing or written includes email.